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It is not fiddling when one merely fills out the form. Answering "No" to the question about your parents being a US citizen, is not fiddling. It is fiddling if one changes any of the text of their form. I may have a resolution soon to the issue, but i will have to see if it works.
M. R. Hamilton
I look forward to any resolution, they denied mine because of the irs code just like they did yours, but confronting them got nothing, got nothing back but the expired passport, they said I would have to submit another application and pay the full amount again.
The process by which to submit a change in passport status, as already mentioned, is clearly identified at Colonel Wilson's website. You cannot go wrong if you follow these procedures.